Customer Support
How Can We Help You?
We’re here to make your Strata Art experience smooth from order to delivery. Find what you need below.
📦 Track Your Order
Once your order is dispatched, you’ll receive a confirmation email with your India Post tracking number. You can also track your order using the tracking option on our homepage.
🔄 Returns & Refunds
We accept return or replacement requests only if the product arrives damaged, defective, or incorrect. Requests must be raised within 48 hours of delivery with unboxing photos or video as proof.
🚚 Shipping Info
All orders are shipped via India Post and take approximately 7–10 business days from the date of order. Orders above ₹1,499 get free shipping.
Read our full Shipping Policy →
❓ FAQs
Have a common question? We’ve got answers about our products, materials, cancellations, and more.
📞 Contact Us
WhatsApp / Phone: +91 93362 26841
Email: strataartist@gmail.com
Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
For urgent issues, WhatsApp is the fastest way to reach us. We respond to emails within 2–3 business days.